Plymouth Glass & Mirror: A Female-Owned, Second-Generation Family Business
When it comes to trusting someone with your glass repair needs, there’s something uniquely reassuring about working with a local, family-owned business. Plymouth Glass & Mirror, a female-owned and second-generation family business, stands out not just for its quality services, but for the personal touch that only a family-run operation can provide.
A Strong Heritage in Glass Repair
Located in Thomaston, Connecticut, Plymouth Glass & Mirror has been serving the community with exceptional glass repair and replacement services for years. The business has deep roots in the area, reflecting a legacy of dedication and commitment. What began as a small operation has blossomed into a reputable name in the industry, thanks to a steadfast focus on quality and customer satisfaction.
Leading the Way: A Female Local Business Owner
One of the standout aspects of Plymouth Glass & Mirror is its leadership. As a female local business owner, the head of Plymouth Glass & Mirror brings a fresh perspective and a strong sense of community to the business. In an industry traditionally dominated by men, having a female leader sets a powerful example and underscores the company’s progressive and inclusive values.
In-House Customer Service with a Personal Touch
Unlike many larger companies that outsource their customer service, Plymouth Glass & Mirror takes pride in maintaining an in-house customer service team. When you call, you’re speaking directly with knowledgeable representatives who understand the intricacies of the business and the needs of their customers. This personal approach ensures that every customer receives the attention and care they deserve.
Serving All of Connecticut with Mobile Services
Convenience is key in today’s fast-paced world, and Plymouth Glass & Mirror understands that. Their mobile window repair and replacement services span the entire state of Connecticut. Whether you’re in Hartford, New Haven, or a smaller town, their team is ready to come to you. This includes mobile recalibration services, ensuring that your vehicle’s safety systems are properly aligned after a window replacement.
Why Choose Plymouth Glass & Mirror?
Experience and Expertise: As a second-generation business, Plymouth Glass & Mirror brings decades of experience to every job. Their long-standing presence in the community is a testament to their reliability and skill.
Quality Service: From the initial call to the final installation, Plymouth Glass & Mirror prioritizes quality at every step. Their in-house customer service team ensures you get the best care, and their technicians are highly trained to handle any glass repair or replacement with precision.
Community Focus: Being a local business, Plymouth Glass & Mirror understands the unique needs of Connecticut residents. Their commitment to serving the entire state reflects their dedication to their neighbors and community.
Empowerment: As a female-owned business, Plymouth Glass & Mirror is proud to champion diversity and inclusion in the workplace. Supporting them means supporting a business that values and promotes gender equality.
Stellar Reviews and Reputation
Plymouth Glass & Mirror’s reputation is reinforced by stellar reviews on Google and other platforms. Customers consistently praise their professionalism, quality work, and friendly service. So, when you choose Plymouth Glass & Mirror, you’re choosing a business that is trusted and respected by the community.
Contact Plymouth Glass & Mirror Today
So, for all your glass repair and replacement needs, trust the experts at Plymouth Glass & Mirror. With a strong heritage, a focus on quality, and the personal touch of a family-owned business, they are the premier choice in Connecticut. Visit their website or give them a call to experience the Plymouth Glass & Mirror difference.
Finally, supporting a female local business owner means supporting your community. Choose Plymouth Glass & Mirror for your next glass repair or replacement and see why they are the best in the business.
Plymouth Glass x WTNH: Cancer Can’t and Home Energy Savings
Plymouth Glass & Mirror is proud to partner with Cancer Can(‘t) a non-profit based in Middlebury, Connecticut for their Plymouth Glas & Mirror Charity Partnership Program. This charity dedicates it’s efforts to providing meals, rides, run errands, and make life easier for those suffering with cancer and their families. Additionally, Cancer Can(‘t) directly impacts our local community in Connecticut. Furthermore, as a business founded in Thomaston, Plymouth Glass & Mirror is especially excited that this charity was found in a neighboring town of Middlebury. Taking care of the community and being rooted deep within the state resonates with PGM Glass.
The Plymouth Glass & Mirror Charity Partnership Program was founded in 2024 and has dedicated periods throughout the year to raise funds and spread awareness to our local charities.
“Thank you to WTNH for having us on to discuss this impactful partnership and to talk about the ways that homeowners can save on their electric bill by installing new energy efficient glass”, said Kat Manning, Director of Marketing.
News to share with WTNH??
WTNH / WCTX
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New Haven, CT 06510
WTNH Main Number: 203-784-8888
WTNH Main FAX: 203-789-2010
Newsroom FAX: 203-787-9698
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New Haven Newsroom: 203-784-8801
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Hartford, CT 06106
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Note: A copy of your e-mail will be submitted to our public file.
Closed Captioning Concerns
Individuals with disabilities may contact the captioning hotline or speak with our station’s representative for assistance with the public inspection file.
WTNH Captioning Hotline: (203) 784-8956
Station Representative: McKenzie Kotuby, (203) 784-8888 ext:8857
For immediate concerns, contact us at
Phone: 203-784-8956
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E-mail: [email protected]
To file a formal complaint about our captioning, contact:
Nexstar Media Group
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Tune in to this episode of Fine Home Talks where host Dave Perrotti discusses the complexities of auto and home glass services with Nicole Maloid of Plymouth Glass and Mirror. Nikki delves into the essential services offered by Plymouth Glass, including auto glass replacement and advanced recalibration technologies. They explore the intricate process of managing insurance claims for auto glass and home glass service, ensuring customer convenience and safety. Nikki also shares insights on the challenges of working with advanced safety features in modern vehicles and the importance of professional recalibration to maintain vehicle safety standards.
Topics covered include: The comprehensive range of services offered by Plymouth Glass, from vehicle glass to residential and commercial installations. The critical role of recalibration in maintaining the safety features of modern vehicles. Strategies for handling insurance claims efficiently to streamline customer experiences. Discussion on the use of quality materials and the importance of professional installation to ensure the integrity of glass installations. Tips for homeowners and vehicle owners on maintaining and selecting the right glass services for their needs. This episode is packed with expert advice for anyone dealing with or interested in auto and home glass solutions, highlighting the blend of technical expertise and customer care that Plymouth Glass brings to the table.
In this episode of Fine Home Talks, host Sarah Perrotti sits down with Nikki Maloid, CEO of Plymouth Glass & Mirror, to explore the critical role of proper glass installation in enhancing property value. Nikki shares her journey of leading a family-owned business and the innovative solutions Plymouth Glass offers, from custom shower doors to window repairs. They discuss the challenges and opportunities within the glass industry, including the impacts of recent economic changes on pricing and service delivery.
Plymouth Glass and Mirror x Fine Home Talks Discussion Topics
The evolution of Plymouth Glass and its commitment to quality and customer service. Practical advice for real estate agents and homeowners on improving property aesthetics with custom glass features. The technicalities and benefits of proper glass installation in residential settings. Strategies for dealing with industry challenges such as price fluctuations and material shortages. Insights into maintaining customer satisfaction and operational excellence in a family-run business. Whether you’re a homeowner looking to upgrade your space or a real estate professional aiming to offer clients the best, this conversation provides valuable perspectives on making informed decisions about glass installations and property enhancements.
Why Call Plymouth Glass and Mirror?
Plymouth Glass and Mirror has been providing auto, home and commercial glass repair and replacement services throughout the state of Connecticut for over 40 years.
We pride ourselves on our customer service, both to customers and the insurance agents we work with. As part of our commitment to saving you time on your auto glass service, one of our customer service representatives will set up your insurance claim for you. We’re a preferred vendor with all major insurance companies so we’re able to handle your claim while also scheduling your glass repair or replacement appointment quickly. We offer windshield service appointments in-shop or mobile 6 days a week and they can be made next day. Plus, we don’t charge extra for our mobile service so let us come to your location at a convenient time for you. We use top-quality adhesives so your vehicle has a safe-drive away time of 1 hour for a windshield replacement, allowing you to be back on the road safely in no time! We are so confident in our windshield replacement service that we provide a lifetime warranty for as long as you own the vehicle.
Our glass technicians are also skilled at replacing the broken glass in your home. Residential projects are typically always custom based on each home’s unique style and design and we’re here to help. Our residential project manager can discuss the different options available for you next home project including shower doors, table tops, mirrors, storm doors, windows and much more. Our customers have brought in a variety of unique items that need custom glass including vintage mirrors, classic cars, single pane windows, and more. We love to help our customers restore their items and make them feel like new again. Our customers also rave about our turn-around times for major projects like glass shower doors. After we measure, most showers can be be installed within 10 days and we can match any door hardware to the finish in your bathroom. Check out some of our custom shower glass work in our portfolio.
For over 40 years, general contractors throughout Connecticut have depended on our expertise within the commercial glazing industry. We are DAS certified in Connecticut and pride ourselves on the quality of work we provide in order to receive such a certification. Our mission focuses on pertinent details as well as emphasizing communication, allowing us to guide your project along in an efficient manner. Offering a comprehensive variation of services, our team has demonstrated the ability and knowledge to handle a multitude of jobs within the architectural glass and metal division. From canopies and interior glass partitions to ribbon window curtain wall systems, we have grown to become one of CT’s top glazing contractors with a team of 40+ employees. With a wealth of specialties including schools, government facilities, hospitals, retail, hospitality, and beyond, our vast knowledge within the industry is apparent through our reputation.
If you have questions about your upcoming glass project, give us a call and we’d be happy to help you.
The claims process can be confusing and figuring out what’s covered under your policy takes time. That’s where we come in! Our in-house customer service representatives will handle calling your insurance company and file your claim on your behalf. Then we’ll schedule your appointment either in-shop or at a location convenient to you.
You have a right to choose your glass replacement company! Did you know when you call to file an auto glass claim you’re NOT really calling your insurance company?
As soon as you hit the prompt for “glass only claim,” you are re-directed to a third-party administrator that is affiliated with a nationwide glass company. These third-party administrators may try to force you to go to one of their chosen locations as they receive monetary compensation for doing so. This process is known as “Job Steering” and is ILLEGAL in the United States. Quality and superior customer service is hard to come by these days and you have the right to choose your glass provider when filing a claim. If you ever have questions or concerns, please contact our office and we’ll be happy to assist!
Some of the major insurance companies we work with include, but are not limited to:
Allstate, American Commerce Nationwide, State Farm, Travelers, Safeco, Progressive, Metropolitan, The Hartford, Liberty Mutual, Geico, Farmers, Farm Family, Encompass, Chubb, Arbella, Amica, Acadia, AIG/21st Century, General Casualty, Hanover, Infinity, Kemper, National Grange, One Beacon, Patrons, New London County, Plymouth Rock, Utica, USAA, Quincy Mutual, Century, Harleysville, National General, Philadelphia, AAA, CSAA, Atlantic Mutual, Patrons Mutual, and Zurich.
Every day throughout Connecticut thousands of windshields are damaged by flying rocks or other road debris. When an object strikes the outer layer of the windshield with sufficient force, it can cause a small hole on impact. This allows air to enter the damaged area which creates a diffusion of light making it hard to see while driving. The goal when we repair a windshield is to penetrate the glass surface through the pit of the break with a transparent liquid resin. The resin replaces the entrapped air and restores visibility, since it has the same index of refraction as the glass. The resin once cured also bonds the loose glass within the damaged area making it safe to drive again. In most cases, the windshield repair will not be totally invisible, however, at least 90% of the optical diffusion will be eliminated, restoring transparency and preventing further cracking.
At Plymouth Glass and Mirror, we take pride in our craftsmanship and want to make ensure you have the best experience possible. We’ve outlined how we repair a windshield to help you better understand the process prior to your mobile or in-shop service appointment.
Repair Process
When repairing a windshield, one of our skilled technicians begins with a close inspection of the damage. Then they carefully use a carbide tip probe to remove the loose glass particles from the damaged area. Then they clean the area with a dry cloth. After mounting an adhesive seal to the windshield and pressing down to ensure a good bond, a pedestal is mounted to the adhesive base where the windshield repair will be completed. The technician then places the UV resin into the pedestal. After allowing the resin time to dry, the technician will remove the device and wipe away excess resin. A piece of mylar, a specialized plastic film, is applied over the repaired area and smoothed out with a razor blade. Finally, a UV curing lamp is placed over the windshield repair area for approximately 5 minutes to allow the resin to harden. Once completed, your vehicle is ready to safely drive again!
If your car glass has any of the below signs, it’s time to schedule a repair with us!
- Bull’s Eye – Looks like a circular, cone shaped indent on the outer layer of the glass
- Chip – A piece of glass that is missing
- Crack Chip – A single crack that is smaller than the size of a quarter
- Half Moon – Similar to a bull’s eye, but not completely circular
- Stone Break – A small chip that happens when a stone hits the windshield but becomes a larger crack over time
- Long Crack – A crack that is over 6” in length
- Pit – An area where a piece of glass is missing
Although there are many circumstances where an auto glass repair will be effective, there are some situations that warrant a complete windshield replacement. Our professional auto glass technicians can help determine whether we can complete an auto glass repair, or if your windshield should be replaced.
Say Goodbye to the Film on Your Glass Shower Doors Forever!
Do you spend extra time cleaning due to film on your glass showers doors? We have good news for you. At Plymouth Glass and Mirror, we offer a maintenance-free glass coating. Different from other products that are applied on the glass and can wash away, the permanent coating is applied to the glass when it’s being manufactured to maintain the clear beauty of your shower once installed in your bathroom. Using a unique ion beam process, it stops corrosion before it starts. Similar to the benefits of a non-stick cooking pan, the coating deters hard water stains and calcium deposits from sticking to the glass to help keep your frameless shower glass looking brand new for years to come. Although it is still necessary to clean your shower glass, our coating helps reduce the amount of time you spend scrubbing. The coating is compatible with most everyday cleaning solutions such as Lysol, Clorox, Windex and many more. We also offer a lifetime warranty, so we’re confident that you’re going to love spending less time cleaning your shower doors. Check out our portfolio with an array of different shower door styles!
Glass Shower Door Cleaning Tips & Tricks
Not everyone has a protective coating on their older glass shower doors, especially in the older homes throughout Connecticut. Here are some ideas to keep your shower glass looking extra sparkly! Because soap scum and hard water build up can take hours to clean off, it’s best to try and keep up with shower door cleaning every other week. Having a squeegee in your shower helps with daily maintenance but below is a cleaning mixture to try out. It could help cut your cleaning time in half!
Glass Shower Door Cleaning Mixture:
Mix 1 tablespoon of Dawn Dish Soap with 1 cup of White Vinegar in a spray bottle. Spray the mixture on your shower doors and let it sit for 20 minutes (longer if you haven’t cleaned in months and try to open some windows for ventilation). The dawn will act as a bonding agent to help the vinegar stick to the glass. After it sets, fill a bucket with hot water and use the soft side of a sponge to scrub. Rinse off the sponge in the bucket and continue scrubbing until stains are no longer visible. Rinse with clean hot water. We recommend a final wipe down with Windex or any other glass cleaner to make it shine. Happy cleaning!
Windshield repair is a cost-effective alternative to windshield replacement
Plymouth Glass and Mirror offers windshield repair in Hartford, Waterbury and surrounding cities and towns as a cost effective option when you aren’t in need of an entire windshield replacement. Windshields can often be repaired when the damage is addressed quickly and the damaged area is small enough. Did you know that in some cases, windshield chips up to a quarter in size can be repaired? By exposing the damaged windshield to road grime, water from rain or car washes, or even changes in weather, you increase the chance that the damage will spread and a windshield replacement will be required. Repairs do not require the removal of the windshield ensuring the original manufacturer’s warranty. Once a technician assesses the damage of your windshield, a recommendation will be made if an entire replacement is necessary for your safety.
Windshield repairs are typically covered 100% by your insurance company. If you’re paying out of pocket, repairs typically are about 75% of the cost of a replacement. In most cases, insurance companies will not consider auto glass damage as a claim on your policy and raise your rates. If you’re concerned, call us first and we’ll contact your insurance agent to find out about glass repair coverage!
If you are in need of a windshield replacement, we carry hundreds of original manufacturer glass in stock. Whether our service technician comes to your location or you bring your vehicle to the shop, a full windshield replacement appointment is typically complete in under an hour. At Plymouth Glass and Mirror, we want to get you safely back on the road… and fast!
Mobile windshield repair and replacement service in Connecticut- Extreme weather, traffic accidents, flying rocks, roadside debris, and other factors all contribute to damaging windshields. While a small chip or crack in the windshield doesn’t pose a huge threat, it’s still important to get it replaced or repaired especially because these cracks or chips can spread quickly, creating several risks. Once they are large enough to interfere with your field-of-vision, they can create a blurred vision and decrease visibility.
Did you know that your vehicle’s auto glass is an important part of the vehicle’s safety system and overall structural integrity of the vehicle? The auto glass helps support the roof and ensures proper airbag deployment if you experience a crash. The windshield helps transfer the force of a frontal collision in the chassis. This helps lessen the impact you feel. If the glass is damaged, it may shatter during a collision, the roof is more susceptible to caving in during a rollover accident, and the airbags may not deploy as they are intended to.
We Can Help!
For your safety, it’s important to have your damaged windshield repaired or replaced by an experienced auto glass specialist. At Plymouth Glass & Mirror, we have been providing customers throughout the Waterbury, Bristol, West Hartford, Southington, and Fairfield, CT areas with quality windshield replacements and repairs since 1981. Our team has the experience needed to work with all types of vehicles and can help you navigate the insurance claim process. We offer same-day or next-day services including mobile windshield repair and replacement. In most cases we offer the lowest out-of-pocket pricing in the industry.
Best of all, we come to you for your convenience! Plymouth Glass & Mirror offers mobile auto glass replacement services to assist you. Whether your car is in your driveway or at your job, we can complete your vehicle’s auto glass replacement wherever your vehicle is parked. We strive to get your windshield replaced quickly in order to get you safely back on the road. Typically, our team can have your new windshield in place within an hour. If our mobile services don’t work for you, we also have an in-shop location to serve you. Contact us today for more information or to set up services for windshield replacements.
